Streamlining the Process
A state department chose MSS to provide custom solutions for reviewing, validating, and
reporting staffing vendor-submitted invoices. Due to limited human resources and the
added stress caused by COVID-19, financial audits required user-friendly, efficient, and thorough templates.
During the multiple COVID-19 surges, the department had limited capacity to review
invoices from staffing agencies, which included information for hundreds of travel nurses at approximately $1.8 billion in total volume. As a result, the invoice review and validation process was inefficient, manual, and lacking rigor.
Our team analyzed the critical components of the invoice review process and structured
the needs for invoice validation according to the three-way match principle. We
developed a set of invoice review templates to meet validation reporting requirements for efficient data-driven decision-making.
Our efforts cut the average invoice review time by 60%, allowing the department to save
on labor costs and efficiently support hospitals during the COVID-19 surge. As a result, the department's leadership fully understood the process and could make data-driven decisions. Our work helped the department reduce financial risks and increase reliability for future audits.