September 10, 2025 — As Metropolitan Strategies and Solutions packs its bags to head to NASWA we’re proud to share our new white paper: “AI as a Force Multiplier: Driving Efficiency in State Workforce Agencies."

We believe the strategic implementation of Artificial Intelligence is no longer a luxury but an essential tool for navigating this new era. This paper provides a clear path forward, presenting AI as a powerful decision support and productivity tool that can augment the capabilities of a strained workforce. We collaborated with two state PFML leaders to ground-truth these ideas and rate their impact and level of effort!

Inside, you will find:
- A breakdown of high-impact AI opportunities across Customer-Facing Services, Core Operations, and Foundational Support functions.
- Specific, vetted initiatives such as an Examiner Reference LLM to accelerate policy research, AI-driven fraud detection, and automated quality review scoring.
- A practical prioritization matrix that identifies "quick wins" to help your agency secure immediate efficiencies and build momentum.
- A phased roadmap—Envision, Prototype, and Implement—to guide a successful and sustainable AI adoption journey.

Our goal is to enhance the human element, not replace it. By empowering your staff with intelligent tools, we can build more resilient, responsive, and effective benefit programs for the future.

Let's start a conversation about building the benefits agency of the future.