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CASE STUDY

Training 20+ Staff with Foundational Analytics Skills

MSS designed and delivered a gamified blended learning program, equipping agency staff with the foundational analytical skills, tools, and confidence to turn data into action and strengthen internal decision-making.

01. Challenge

Cultivating Agency-Wide Data Fluency and Self-Service Analytics 

A Paid Family Leave agency sought to build internal capacity to develop data-focused products to support data-driven decision-making. Staff’s vast differences in data fluency and technical aptitude prevented the agency from efficiently responding to data requests and developing tools for continuous monitoring.

02. Solution

Comprehensive, Gamified, and Blended Learning Program

Our team designed a gamified curriculum with role-based tracks where participants learned by building real, production-ready dashboards requested by agency leadership. We delivered a blended learning program (coaching, micro-learning) paired with a Train-the-Trainer (T3) model, equipping advanced users to serve as peer mentors for long-term program sustainability.

03. Impact

Empowered a Self-Sustaining, Data-Fluent Workforce

Our team successfully upskilled over 20 internal staff to independently build, optimize, and troubleshoot the agency's data architecture and reporting ecosystem. We fostered a culture of data-driven decision-making across the agency, evidenced by high engagement in the gamified learning tracks and the successful internal deployment of operational dashboards.

3

Role-based Learning Tracks Deployed

8

Operational Dashboards Deployed by Staff

20+

Staff Upskilled for Data Analysis & Visualization

100%

Staff Completion of Blended Learning Program

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