Operating within a fast-moving project environment, our transformation experts drafted exhaustive business specifications to seamlessly combine benefits and appeals workflows into one unified software platform. We authored the core scope of work and vendor selection guidelines for the state's multi-million dollar procurement effort, covering system integration, customer experience, training, and verification services. Furthermore, our team set up the PMO infrastructure, managed risk frameworks, and ran structured interface workshops to guarantee technical interoperability across multiple outside state agency partners.